Refund Policy

ezToolFlow ("we", "us") sells optional Premium plan upgrades. Free tools and free-tier AI credits do not require payment. This policy explains when you may request a refund for a paid checkout completed through Razorpay or Stripe.

Operator: Vishvajeet Shukla. Contact: hello@eztoolflow.com.

Paid plans unlock a higher account tier (Premium) and a larger AI credit pool for the period described on our Pricing page. Checkout is currently a one-time payment for the listed monthly plan amount (not an auto-renewing subscription unless we clearly say otherwise at checkout).

Digital services (AI generation, tool limits, account features) may be consumed immediately after payment. That affects eligibility for refunds — see below.

We aim to resolve genuine issues. You may request a refund if:

• You were charged but Premium / credits never activated after a reasonable wait and a page refresh / re-login.
• You were charged twice for the same upgrade (duplicate capture).
• There was a clear technical error on our side (failed delivery of the paid feature after successful payment confirmation).
• You cancelled before the payment provider completed capture, and funds were still held (provider-dependent).

• You used a substantial portion of Premium AI credits or paid-tier limits after a successful upgrade.
• You simply changed your mind after Premium was activated and features were available (change-of-mind), unless required by applicable consumer law.
• Chargebacks opened without first contacting us — we encourage you to email us first so we can fix activation issues quickly.
• Free plan / no payment was involved.

Email hello@eztoolflow.com with subject line Refund request and include:

• Account email used at checkout
• Payment provider (Razorpay or Stripe)
• Payment / order / transaction ID from your receipt email
• Approximate date/time and amount paid
• Short description of the problem

We typically respond within 3–7 business days. Approved refunds are processed back to the original payment method via Razorpay or Stripe; bank display times vary (often 5–10 business days).

Razorpay (India-friendly: UPI, cards, netbanking) and Stripe (cards / international) process payments. Their receipts and dashboards may show the charge under our merchant name. For provider-level disputes, their policies also apply in addition to this policy.

In some cases (for example limited credit use after a mistaken purchase), we may offer a partial refund or account credit at our discretion. Admins may also mark a payment as refunded and adjust your tier in our systems after processing the provider refund.

If you file a chargeback, please also notify us. We will share payment and activation records with the provider. Opening a chargeback while a good-faith refund request is open may delay resolution.

We may update this policy; the "Last updated" date at the top will change. For related terms, see our Terms of Service and Privacy Policy.